Your Home Is Your Most Valuable Asset

Work With a Property Management Company You Can Count On

Quartermaster Properties excels in the rental property management niche simply because we do what we say we are going to do—a refreshing change from what you may be used to with property management companies.

We understand property management from an owner’s perspective because we are rental property owners too. We know how important your home is to you and will treat it as if it were our own. When you entrust Quartermaster Properties with your rental, you can rest assured that we’ll find respectful, qualified tenants and ensure that your property is well maintained.

The Key To Successful Rentals

Complete Transparency

Finances and evictions can’t be left out of the equation when you’re considering a property management company.

If you’re looking for a reputable, high-quality company to manage your property, look no further: we are intentionally open with our financial information and past evictions, as all property management companies should be. We encourage you to explore for yourself!

See What Our Property Owners Are Saying

Amy M.Property Owner

Jason Shamis has gone above and beyond taking care of my property! I live in the Seattle area and have a property in Charleston, SC. You can imagine the stress of being so far away and not having a reliable contact in the area! I chose Quartermaster Properties after doing some research and reading reviews. I couldn't be more happy! Jason answers, or quickly returns, every call. He reassured me that he would prepare my property for rental quickly. That's exactly what happened. He had it cleaned, painted and made beautiful again, all at a fantastic price.

Amanda M.Property Owner

HIGHLY RECOMMENDED! When we got orders to move I started to panic thinking what may come of our house there in Charleston and how we could possibly keep it up from 3,000 miles away! Jason and Quartermaster Properties have been amazing and we couldn't imagine working to protect our investment with anyone else! They take care of our house as if it was their own and we have peace of mind an ocean away. They are very nice people and make you feel like part of the family! Thank you!

Kathy G.Property Owner

We own a house in Greenville, SC. Before we found MaryAnn we never received our monthly statements, rents were deposited weeks later, phone calls and emails were never answered and renting out our house was turning into a nightmare. I thank God for leading us to MaryAnn. She is absolutely wonderful! She is very efficient and her response time to our emails and calls are handled promptly. She has taken the stress out of renting out our home. She has a good rapport with our tenants and they are very happy with her… she takes care of our home as if it’s her own.

Marcus F.Property Owner

Quartermaster Properties manages one of my properties and I could not be happier with their services. They are very quick to respond to any inquires that I have and are always giving me routine updates about my property. They are also very active and aggressive when looking for tenants. I have been very pleased with their services. I would recommend using Quartermaster Properties to anyone who is in the market for a property management company.

Kristen G.Property Owner

MaryAnn is very professional and caring not only for my experience but for that of the tenants as well. She has an awesome team she works with that made all maintenance request a breeze and effortless on my end. MaryAnn was very selective in choosing the best tenant for my property which resulted in it being left in just as good if not better condition than I left it. Overall, I have had a great experience working with MaryAnn. I wholeheartedly recommend her to anyone looking to leave their property in experienced and caring hands. I will certainly be using MaryAnn and Quartermaster Properties in the future!

Amanda M.Property Owner

Jason and the Quartermaster team are amazing! They have managed our property for 7 years now. We have had only great experiences. They are fair and honest. They work hard to ensure that our home is kept in supreme condition and treated just as they would want their own home to be. They also work hard to ensure that we have quality renters in our home at all times. We have piece of mind knowing that our home is always in good hands.

What to Expect

When You Partner With Us

Photos by a professional photographer

Extensive, aggressive local marketing
Greenville & Spartanburg MLS, Zillow, Trulia, Realtor.com, and so many more!

Listing inspection and property market analysis
Fairly price the property rental rate and maximize your return

Property showings

Comprehensive tenant screening
Background, criminal, and eviction history check

24/7 tenant account access and electronic rent payments via secure Tenant Portal

24/7 owner account access via secure Owner Portal

Prompt owner ACH deposits of monthly proceeds

Move-in and move-out services
Includes tenant welcome basket, inspections, etc.

Financial reporting
Detailed monthly and year end statements and 1099s

Periodic property inspection services

Tenant credit reporting and eviction reporting

Tenant renters insurance coverage

Eviction processing, if necessary

Frequently Asked Questions

What is a listing inspection?

We complete a walk-thru of the property with you and make suggestions/recommendations with the goal of preventing maintenance calls and costs, i.e. water connections that might be susceptible to leaks and cause damage, any improvements that might increase the rental amount, etc. We also schedule a professional photographer to take complimentary photos of your property so that it is best represented in our advertisements.

What kind of advertising/marketing do you do for my property?

We begin marketing your property when we receive a completed management agreement, or in the case of an existing lease, when the tenant provides 30 days’ notice that they will be vacating. As noted in the property management agreement, our leasing fee includes the cost of coordinating and managing the advertising of your property. However, effective February 2020, there is an additional advertising cost of $50 monthly to cover charges imposed by the Zillow Group, i.e. Zillow, Trulia, and HotPads for the period of time the listing is active.

How long will it take to find a tenant for my property?

Our goal is to have your home rented as soon as it is available. It does take time to find fully qualified tenants, so it is impossible to predict. Many factors come into play: time of year, location, price, amenities, and overall condition of the property. Pricing the property competitively and making sure your property is in the best condition possible are very important to reducing the amount of time needed. Ultimately, the only thing worse than a vacancy is having the wrong tenant in your property. Know that we are diligent in screening prospects with your best interest in mind.

What type of communication should I expect while my property is listed?

During the time your property is listed for rent, you will receive a weekly report with our showing results.  In addition, we will contact you as needed to discuss activity, market conditions and advertising results should the property remain vacant for any extended period. We may also call you with questions about accepting certain types of pets or specific requests from prospective tenants.

What type of communication should I expect after my property is rented?

Owners are briefed on policies, minimum lease requirements, pet policy, etc. prior to the execution of the management agreement. In the event, anything comes up that falls outside of those parameters, the property manager will follow up with the owner to discuss or ask for approval, i.e. number of pets allowed, maximum lease length, etc. A copy of the lease is available upon request.

Owners are also notified of any expenditure more than $350 and provided with associated receipts as an attachment to the monthly statement. Monthly statements are emailed and posted to the Owner’s Portal no later than the 15th of the month. In addition, periodic maintenance inspections are conducted, and the results posted to the Owner’s Portal. Please let your property manager know of any additional detail you require.

When it comes to tenants, what about pets, smokers, and children?

Nearly 50% of all renters have pet(s).  We recommend advertising your property as “Pets Negotiable”. You can always say “no” to an applicant if you do not like the age, size or breed of the pets. We do not allow Akita, Chow, Pit-bull, Rottweiler, or any cross breed with wolf, without owner approval and verification that doing so does not violate the owner’s insurance coverage.

All our properties are “Non-Smoking” properties and we include this in our leases. This rule protects your property from the damage that can be caused by smoke.

Familial status is protected under Federal Fair Housing laws. We do not discriminate against families or any other protected class.

What is your screening process for applicants?

All applicants must go through a thorough screening process. The very first step is a search of the courthouse records and Google to determine any negative information that would disqualify an applicant before we ever agree to show them the property. The next step includes screening credit, criminal background, employment/income, sex offender, and landlord references. Placing qualified tenants in your property is one of the most important jobs we do as your property manager. If an owner encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.

How much money do we collect from the tenant prior to moving in?

Before we turn over the keys, all tenants are required to pay the security deposit along with any applicable pet fees and the rent payment.

Who pays for utilities?

Owners should maintain all utilities in their name until advised otherwise by us. Failure to do this could result in additional fees to the owner for utility hook-up inspections. Tenants are expected to set up utilities in their name on or by the first date of occupancy. We also recommend that owners set up a landlord account with the utility companies so that the bill reverts to their name when a tenant moves out. This prevents unnecessary utility connect fees.

What happens if a tenant does not pay rent on time?

We require tenants to pay their rent online via our secure web site on or before the 1st of each month. If rent payments are not received by the 5th day of the month, we will send a communication to the tenant advising them of their delinquency. Late fees are collected as indicated in the lease agreement and split equally between the owner and Quartermaster Properties.  If we are not successful in collecting rents immediately though our contact with the tenant, we will notify you and take steps to secure the rent and/or file eviction proceedings.

What happens if a tenant breaks their lease?

When a tenant breaks the lease prior to its expiration the tenant is responsible for paying the rent, the utility cost and maintaining the property until a new tenant can be found. Associated leasing and marketing fees are also the responsibility of the tenant.

What happens when a tenant moves out?

We conduct thorough move-in/move-out inspections to assess whether a deduction from departing tenants’ security deposit is appropriate and insure the property is ready for incoming tenants.

When should I expect an owner’s monthly draw?

We will process owner draws in most cases on or before the 15th of the month. Holidays can sometimes cause a processing delay due to timing of funds clearing the bank. The preferred and quickest method to receive your monthly draw is via ACH deposit, which can be set-up through your property manager. In addition, we email a monthly owner’s statement at the time we disburse funds and annual  comprehensive statement and 1099 at the end of the year.

Do I need to do anything to my home insurance policy?

All owners are advised to contact their insurance agent to determine if any change in coverage is warranted.  In addition, it is extremely important to make your insurance company aware that the property is being rented to insure ongoing coverage.

Tenants are advised that the owner’s insurance does not protect their personal belongings and require that tenants obtain a renter’s insurance policy through a 3rd party or they may purchase insurance offered through Quartermaster Properties.

Who handles tenant problems or emergency maintenance issues late at night or after office hours?

Our staff is always available to our tenants.  When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. If an issue arises during the night, owners will be advised via email with a follow up call the following morning. We define an emergency as a fire, flood or any dangerous or hazardous situation.

What is your staff availability for owners?

We are available Monday through Friday from 8:30 a.m. to 6:00 p.m. EST and are happy to handle owner questions and assist you in any way we can. Non-emergency inquiries and calls received outside of normal working hours are addressed on the following workday.

Under special situations, vacant properties can be shown to prospects by appointment outside of normal office hours.

Explore Rental Properties

Take a look at the rental properties we currently have available.

Our Rentals

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Reach out today—we’d love to learn more about your property management needs and discuss how we can help.

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