Rental Property Management in Charleston, SC

Work with a professional property management company to protect your most valuable asset

Quartermaster Properties is Charleston’s veteran-owned, full-service, local property management company. Located in nearby Goose Creek, we provide hands-on, premier services in Charleston, SC and its surrounding areas, including Mount Pleasant, James Island, Johns Island, North Charleston, West Ashley, and more. We understand property management from an owner’s perspective because we are rental property owners too. We do what we say we’re going to do when we say we’re going to do it—a refreshing change from many other property management companies.

When you entrust Quartermaster Properties with your rental property, you can rest assured that we’ll treat your home as if it were our own.

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Why Choose Quartermaster Properties?

See What Our Property Owners Are Saying

Emily L.Property Owner

When deciding to rent our home in Charleston SC, there were many property management companies to choose from. Our home is our biggest investment and we wanted the process to be handled with the utmost professionalism and concern. Quartermaster Properties has given my husband and I the peace of mind we needed to know that our home is well taken care of. Jason Shamis has personally taken care of every detail in the listing of our home, quickly securing a responsible renter, and has made sure that our tenants are taking impeccable care of our home. We highly recommend Quartermaster Properties!

Elliott R.Property Owner

I rented my home in Charleston, SC in the past with large local company and had a terrible experience so I was hesitant to rent again. I decide to give renting another chance after speaking with Jason Shamis and I couldn't be happier with my decision and the experience. He was able to follow through on every end of our plan; the timeframe, the price, everything! I highly recommend Jason if you are ever considering renting your property or finding the perfect place to rent for yourself.

Amy M.Property Owner

Jason Shamis has gone above and beyond taking care of my property! I live in the Seattle area and have a property in Charleston, SC. You can imagine the stress of being so far away and not having a reliable contact in the area! I chose Quartermaster Properties after doing some research and reading reviews. I couldn't be more happy! Jason answers, or quickly returns, every call. He reassured me that he would prepare my property for rental quickly. That's exactly what happened. He had it cleaned, painted and made beautiful again, all at a fantastic price.

Amanda M.Property Owner

HIGHLY RECOMMENDED! When we got orders to move I started to panic thinking what may come of our house there in Charleston and how we could possibly keep it up from 3,000 miles away! Jason and Quartermaster have been amazing and we couldn't imagine working to protect our investment with anyone else! They take care of our house as if it was their own and we have peace of mind an ocean away. They are very nice people and make you feel like part of the family! Thank you!

What to Expect When You Partner With Quartermaster Properties

Our Property Management Services

High-quality photos by a professional real estate photographer
Market your rental more effectively and find a tenant quicker by showing it off in its best light!

Extensive, aggressive local marketing
Charleston-area MLS, Zillow, Trulia, Realtor.com, and so many more!

Listing inspection and property market analysis
Our professional team will ensure you fairly price your rental rate and maximize your return

Property showings handled by the Quartermaster team

Comprehensive tenant screening
Background, criminal, and eviction history check

Drafting and enforcement of lease

24/7 owner account access via secure Owner Portal

24/7 tenant account access and electronic rent payments via secure Tenant Portal

Prompt owner ACH deposits of monthly proceeds
We help make sure you get paid in a timely manner.

Move-in and move-out services
Includes tenant welcome basket, inspections, etc.

In-house maintenance coordination
We handle maintenance requests promptly (even after hours!) and contract with trusted repair partners right here in the Charleston area.

Periodic property inspection services
Make sure your rental property stays in tip-top shape.

Financial reporting
Detailed monthly and year end statements and 1099s

Tenant credit reporting and eviction reporting

Tenant renters insurance coverage

Eviction processing, if necessary

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Frequently Asked Questions

Not sure where to start? You’re not alone! Many of our clients are first-time landlords. That’s why we work to make the entire rental process easy for you, from start to finish. Explore our frequently asked questions about rental property management below and learn more about what to expect.

What does a property management company do?

A property management company handles everything from marketing your property to scheduling showings, screening tenants, and drafting and enforcing leases, to emergency maintenance requests. That is, a reliable property management company does all this. At Quartermaster Properties, we operate with complete transparency so that you’re kept in the loop every step of the way. You’ll always know the status of your rental property and will feel good having it managed by a reliable, professional company.

How much do property management companies charge?

The pricing for property management services can vary depending on which services a company is offering. Quartermaster Properties charges a flat fee for all pre-rental activities (listing, marketing, showing, etc.) and then a percentage of the monthly rental price on an ongoing basis. To learn more about pricing specifics, please contact us.

What kind of advertising/marketing do you do for my property?

We begin marketing your property when we receive a completed management agreement, or in the case of an existing lease, when the tenant provides 30 days’ notice that they will be vacating. As noted in the property management agreement, our leasing fee includes the cost of coordinating and managing the advertising of your property. However, effective February 2020, there is an additional advertising cost of $50 monthly to cover charges imposed by the Zillow Group, i.e. Zillow, Trulia, and HotPads for the period of time the listing is active.

How long will it take to find a tenant for my property?

Our goal is to have your home rented as soon as it is available. It does take time to find fully qualified tenants, so it is impossible to predict. Many factors come into play: time of year, location, price, amenities, and overall condition of the property. Pricing the property competitively and making sure your property is in the best condition possible are very important to reducing the amount of time needed. Ultimately, the only thing worse than a vacancy is having the wrong tenant in your property. Know that we are diligent in screening prospects with your best interest in mind.

What is your screening process for applicants?

All applicants must go through a thorough screening process. The very first step is a search of the courthouse records and Google to determine any negative information that would disqualify an applicant before we ever agree to show them the property. The next step includes screening credit, criminal background, employment/income, sex offender, and landlord references. Placing qualified tenants in your property is one of the most important jobs we do as your property manager. If an owner encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.

What type of communication should I expect while my property is listed?

During the time your property is listed for rent, you will receive a weekly report with our showing results.  In addition, we will contact you as needed to discuss activity, market conditions and advertising results should the property remain vacant for any extended period. We may also call you with questions about accepting certain types of pets or specific requests from prospective tenants.

What type of communication should I expect after my property is rented?

Owners are briefed on policies, minimum lease requirements, pet policy, etc. prior to the execution of the management agreement. In the event, anything comes up that falls outside of those parameters, the property manager will follow up with the owner to discuss or ask for approval, i.e. number of pets allowed, maximum lease length, etc. A copy of the lease is available upon request.

Owners are also notified of any expenditure more than $350 and provided with associated receipts as an attachment to the monthly statement. Monthly statements are emailed and posted to the Owner’s Portal no later than the 15th of the month. In addition, periodic maintenance inspections are conducted, and the results posted to the Owner’s Portal. Please let your property manager know of any additional detail you require.

Who pays for utilities for my rental property?

Owners should maintain all of their rental property’s utilities in their name until advised otherwise by us. Failure to do this could result in additional fees to the owner for utility hook-up inspections. Tenants are expected to set up utilities in their name on or by the first date of occupancy. We also recommend that owners set up a landlord account with the utility companies so that the bill reverts to their name when a tenant moves out. This prevents unnecessary utility connect fees.

Who handles tenant problems or emergency maintenance issues late at night or after office hours?

Our staff is always available to our tenants.  When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. If an issue arises during the night, owners will be advised via email with a follow-up call the following morning. We define an emergency as a fire, flood, or any dangerous or hazardous situation.

What happens if a tenant does not pay rent on time?

We require tenants to pay their rent online via our secure website on or before the 1st of each month. If rent payments are not received by the 5th day of the month, we will send a communication to the tenant advising them of their delinquency. Late fees are collected as indicated in the lease agreement and split equally between the owner and Quartermaster Properties.  If we are not successful in collecting rents immediately through our contact with the tenant, we will notify you and take steps to secure the rent and/or file eviction proceedings.

What happens if a tenant breaks their lease?

When a tenant breaks the lease prior to its expiration the tenant is responsible for paying the rent, the utility cost, and maintaining the property until a new tenant can be found. Associated leasing and marketing fees are also the responsibility of the tenant.

Do I need to do anything to my home insurance policy?

All owners are advised to contact their insurance agent to determine if any change in coverage is warranted.  In addition, it is extremely important to make your insurance company aware that the property is being rented to insure ongoing coverage.

Tenants are advised that the owner’s insurance does not protect their personal belongings and require that tenants obtain a renter’s insurance policy through a 3rd party or they may purchase insurance offered through Quartermaster Properties.

Learn More About Our Property Management Services

Reach out today—fill out the form below with more information about your property management needs and our team will be in touch soon. We look forward to hearing from you!

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